1. Using This Website Responsibly
This website is provided for customers in Cape Town and the Cape Peninsula who want to enquire about air-conditioning and refrigeration services. You may browse the pages, send a booking request, or request a call back, but you may not use the site in any way that harms the site, interferes with normal access, or attempts unauthorised access to systems, forms, or email accounts.
All content on the site is intended for general information only. Service details, turnaround times, and pricing may change from time to time depending on site conditions, parts availability, access to the property, and the type of unit involved. We work across areas such as the Cape Town CBD, Milnerton, Bellville, Claremont, Somerset West, and Fish Hoek, and local access conditions can affect scheduling.
2. Service Enquiries, Quotes and Bookings
When you send an enquiry by email to bookings@tropicalrefrigeration.co.za or use any contact method shown on the site, you authorise us to use your details for responding to your request. A quote is only binding once it has been confirmed in writing by the operator or a designated team member. Estimates may be revised if the job changes after inspection, if hidden faults are found, or if the existing equipment needs parts not visible during the first callout.
- Inspection and callout fees may apply where a site visit is required.
- Bookings are subject to technician availability and access to the premises.
- Emergency work during load-shedding or after hours may carry an added charge.
If you cancel or reschedule, please do so with reasonable notice. Missed appointments, limited access, or unsafe site conditions may result in a callout fee being charged.
3. Refrigeration and Air-Conditioning Work Scope
Tropical Refrigeration handles aircon installation, aircon repairs, gas refills, servicing, leak detection, cold room repairs, freezer repairs, compressor replacement, thermostat replacement, and ventilation servicing. The exact scope of work is based on the equipment type, the condition of the unit, and what is agreed before work starts. We do not guarantee that a unit can be repaired if the damage is extensive, if spares are no longer available, or if the installation does not comply with practical operating requirements.
Customers are responsible for ensuring that the equipment is accessible, switched off where needed, and safe to work on. Where a unit is in a coastal area or in a site with high humidity, corrosion, salt build-up, or poor airflow may affect performance and may require additional maintenance. Any advice given on the site or by phone is general advice only and should be checked against the actual site conditions.
4. Your Information and Communication Consent
When you submit an enquiry, you confirm that the details you provide are true and current. This includes contact numbers, physical address, access instructions, and equipment information. We use the information you provide to arrange service, respond to queries, and keep records of the work requested.
- We may contact you by phone, email, or message to confirm a booking or request more detail.
- You are responsible for keeping your own contact details up to date.
- We are not liable for delays caused by incorrect numbers, full mailboxes, or missed messages.
Operator responsibility for this website rests with Astros Marketing (Pty) Ltd, which manages the website content and online enquiry handling on behalf of the business.
5. Intellectual Property and Site Content
All text, layout, images, logos, graphics, and other material on this website are protected and may not be copied, republished, or reused without written permission. You may print or save pages for your own reference when arranging service, but you may not use the content for competing marketing, sales materials, or public distribution.
Any third-party names, product references, or technical terms are used only where needed to describe compatible equipment or service work. Their use does not give you any licence or ownership rights. We may update, remove, or change website content at any time without prior notice.
6. Limits On Liability
We take reasonable care in preparing the website and in responding to enquiries, but we do not guarantee that the website will always be available, error-free, or free from interruption. We are not liable for loss or damage caused by incorrect use of the site, reliance on general information, or delays outside our control, including traffic, weather, municipal restrictions, power interruptions, or supplier shortages.
To the fullest extent allowed by South African law, Tropical Refrigeration and Astros Marketing (Pty) Ltd will not be responsible for indirect loss, loss of income, or damage arising from the use of this website. Nothing in these terms limits liability where the law does not allow it to be limited.
7. Law, Updates and Contact
These terms are governed by the laws of the Republic of South Africa. Any dispute arising from use of the website or from an online enquiry will be dealt with under South African law. If any part of these terms is found to be invalid, the remaining parts will still apply.
We may amend these terms from time to time to reflect changes in services, operating procedures, or legal requirements. The latest version will apply from the date it is published on the site. For questions about these terms or a booking, contact bookings@tropicalrefrigeration.co.za.